Official company client documentation layout outlining standard return and refund policies for custom hardware products.

Refund & Return Policy

Order Cancellations:

ImageTek does not accept order cancellations once an order has been placed and processed.

For Defective Products:

When the product is incorrect, damaged by the carrier, or defective in another way:

  • Returns are accepted for non-conforming (defective) products.
  • Carrier damage is not covered by ImageTek.

Return Process:

  1. Customers must contact ImageTek to request an RMA (Return Material Authorization) number before returning a defective product.
  2. Returns must be shipped using ImageTek UPS account or another designated carrier method.
  3. ImageTek will provide a return shipping label.
  4. ImageTek will cover the cost of return shipping.
  5. Products must be returned on or before the product’s shelf life date.
  6. Used products are not eligible for return.
  7. No restocking fee applies.

Refund Processing:

  • A credit or replacement will be issued after the defective product is received and inspected by ImageTek.
  • Original shipping costs are non-refundable.
  • Refunds will be processed as an account credit.

For “Customer Remorse”:

Returns are not accepted for reasons such as ordering the wrong product, incorrect sizing, or a change of mind.
For any further questions or concerns regarding returns, please contact ImageTek customer support team.